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AT&T Store Manager I - Tarentum, PA (Pittsburgh Mills Mall)
Description
Working as a Store Manager, you will develop and lead a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction. You will supervise the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operations.
Additional Responsibilities:
Ensure customer satisfaction
Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store
Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories
Meet assigned sales performance and profitability criteria
Set appropriate individual performance standards for the store/kiosk in line with national standards
Develop, implement and monitor a store prospecting plan to increase sales
Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results
Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses
Exhibit a high level of leadership presence within all aspects of the business and other internal departments
Effectively manage profit and loss responsibility for store/kiosks and protect company assets
Analyze various business reports for trend analysis and strategic planning purposes
Effectively manage a team of retail store employees, including coaching, administering discipline, etc.
You will be responsible for all functions of the retail store/kiosk to include sales, customer service, inventory, and technical troubleshooting. You will maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times. You will analyze transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
We offer:
Competitive pay (base salary plus commission): Base pay varies by location and experience, Retail Store Managers can earn $1,700 or more per month in commission by meeting and/or exceeding sales objectives for their store!
Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
Top-notch on-going training on the latest technology
A fun, fast paced work environment
Qualifications
Required Qualifications:
Two years sales/customer service experience in telecommunications or related industry
One year management experience
Excellent sales skills and demonstrated ability to meet or exceed performance standards
Ability to motivate and lead direct reports
Ability to work flexible hours, including evenings, weekends and holidays
Ability to operate a personal computer, wireless equipment, copier and fax
Ability to stand for long periods of time
May be required to wear a uniform
Ability to attend required training
Desired Qualifications:
Three or more years sales/customer service experience in the telecommunications or related industry
Previous management experience in the telecommunications or related industry
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Ability to work at multiple locations within district preferred
Familiarity with wireless terminology and AT&T Mobility systems preferred
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
