Collections Supervisor

Collections Supervisor

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at .

• Handles most complex overdue account balance that is fully or partially unpaid.
• Acts as a resource to subordinate personnel to resolve problems with accounts.
• Organizes and structures work assignments of billing staff to ensure all billing is handled appropriately.
• Reviews work for accuracy to maximize cash flow.
• Ensures staff compliance to Fair Debt Collector Practices Act.
• Communicates with collection agencies, payors, government agencies and/or attorneys to resolve outstanding issues.
• Generates and analyzes reports to identify problems and trends in revenue management and staff productivity.
• Develops necessary corrective action to resolve deficiencies.
• Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff.
• Supervises the activities of subordinate staff.
• Provides direction and guidance in work assignments.
• Ensures timely and accurate completion of tasks.
• Typically supervises 4-8 primarily nonexempt employees.
• Implements and ensures compliance with revenue management policies, procedures and best practices.
• Ensures compliance to company policies and procedures as well as with federal, state, local and JCAHO regulations.
• Responds to customer inquires regarding account status. Researches customer's accounts thoroughly and responds accordingly.
• Performs other related duties as directed by supervisor.

Qualifications:

• Education or experience equivalent to a four year college degree is required.
• At least three years related experience is required with one year in a lead or supervisory capacity, is required.

Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V