Director of Client Service - Supply Chain Management
Reporting to the Managing Director, the Director of Client Service-Supply Chain Management will play an instrumental role in growing market revenue through the identification and development of new target clients as well as management of existing client relationships. Our entrepreneurial culture provides the opportunity to own a client portfolio while working collaboratively in a team-oriented environment to achieve overall business objectives. Through a consultative approach, the Director of Client Service will sell all Resources' service lines to new and existing clients; clarify the scope of projects; identify business solutions; align Consultants for execution; and negotiate billing arrangements.
In addition to business development activities, the Director of Client Service will be actively involved in managing and retaining Consultants. This individual will work to minimize Consultant "unassigned time" by effectively managing project transition dates and communicating regularly with Consultants regarding new engagements in the pipeline.
Serving as a member of the collaborative market team, this individual will support market team goals and objectives by actively participating in strategy and planning sessions, team building, and other market initiatives.
Professional Experience
Minimum of eight (8) years of experience in industry, Big Four or consulting in the area of Supply Chain Management with subject matter expertise in Procurement, Strategic Sourcing, ERP, Materials Management, Logistics, Contracts Management, etc.
Bachelor's degree required.
Experience in and knowledge of Oil & Gas industry strongly preferred.
Consulting experience with SAP, Oracle, PeopleSoft, Hyperion, Report, etc. strongly preferred.
Prior experience with Business Development/Sales of professional services in Pittsburgh market preferred; strong professional network required.
Ability to sell strategic as well as diagnostic SCM services is a plus.
Success Attributes
Strong work ethic that is consistently exhibited in attitude and personal drive
Self-motivated with a results-oriented approach to daily tasks and responsibilities
Tremendous sense of urgency with a passion for building and growing a business
Creative, with business savvy and the ability to respond quickly to ever-changing situations
Competitive with an entrepreneurial spirit that motivates within a cohesive team environment
Engaging and highly effective interpersonal and communication skills that attract and grow lasting relationships
Relentless attention to detail coupled with successful time management and prioritization skills
Key Performance Indicators
Achieves success in creating market opportunities and building client relationships resulting in revenue growth and client penetration
Creates an effective business development plan that contributes to the success of overall market goals, plans and strategies
Demonstrates a constant drive to network with new people and develop additional relationships to ensure successful market penetration
Proactively services clients by gaining an in depth understanding of their needs, current and future initiatives, and business plans which in turn allows him/her to be a creative resource in solving client problems
Demonstrates a strong understanding of Resources' practice areas and is able to have knowledgeable discussions exhibiting a strong awareness of current trends and issues
Consistently and actively participates in networking organizations and events solidifying the Resources' brand and presence as a market leader
Successfully manages and retains highly-skilled Consultants by building strong relationships, providing regular communication, and identifying opportunities for growth and development
Actively contributes to the market by interfacing effectively with all team members each of whom brings a variety of perspectives and values to the practice.
Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance.
Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives.
With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the team's capability to change and operate in brand new ways.
Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies. Please visit us at www.resourcesglobal.com
