Sr. Risk Control Specialist, B&M Job

Sr. Risk Control Specialist, B&M Job

Sr. Risk Control Specialist, B&M Job
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Date:Oct 28, 2011
Location:Pittsburgh, PA, US


Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Reports to Specialist Manager, Boiler & Machinery. Responsible for providing high quality, timely Risk Control service to marketing/underwriting/claims units to allow for informed decisions to maximize profit and growth consistent with Commercial Lines business goals. Investigate claims, identify and evaluate risks, perform surveys and inspections, make sound recommendations for improvement, and effectively report findings to appropriate Boiler & Machinery staff. The incumbent is recognized as an expert by his/her peers and is responsible to mentor less experienced Risk Control Consultants and handle the most complex accounts.

PRIMARY DUTIES:
Promptly investigate claims as requested by the claim department. Evaluate elements of the accident, extent of damage, damage verification, invoice review, and cause of loss. Identify external factors that may have contributed to the loss, and opportunities for subrogation. Effectively communicate, document, and report findings to appropriate member(s) of Boiler & Machinery staff and insured so that an informed decision can be made to mitigate the loss. Assist the insured and the Claim Division in bringing about an equitable settlement (if covered).

Perform loss control surveys which identify key objects, evaluate risk, and develop Risk Control recommendations and report findings necessary for to determine insurability and/or maintaining profitability.

Conduct risk evaluations (e.g., description of the operation, key objects, bottlenecks and general conditions) and report findings of probable exposures and/or unexpected risk to appropriate Boiler & Machinery staff (e.g., Account Executives, Marketing Executives).
Conduct boiler and pressure inspections in accordance with jurisdictional requirements by performing thorough examinations, identifying hazardous conditions, applying codes and standards, recommending corrections, and submitting required reports.

Manage workload within an assigned territory by utilizing all available resources; knowing the territory; effectively prioritizing/planning/scheduling and accounting for work; maintaining the data base; providing management information; and, responding to customer needs.

Serve in the Account Manager role for a designated local account, agent, or broker. Manage the relationship to ensure service needs are met. Participate in marketing calls, conduct presentations to sell risk control and its services. Assist in the development and delivery of training seminars.

Demonstrates the business knowledge necessary to participate as a member of the Field Office or HO CURE Committee as required.

Provides special reports and acts in a leadership capacity on major projects assigned by the Specialist Manager.

WORK EXPERIENCE:
National Board Certification
Demonstrated technical skills
Solid math skills
Problem solving ability
Customer service orientation
Ability to balance timeliness and accuracy

OTHER:
Perform all tasks in accordance with the Travelers Boiler & Machinery Safety Program. B&M Risk Control personnel should be certain that proper accident prevention and hygiene controls are in place for all tasks and should not expose themselves to:

- Unguarded elevations and unsecured ladders, or non-standard or unsafe means of ascent or descent.
- Confined spaces that have not been verified as having sufficient oxygen, and verified are free of any toxins above OSHA action levels.
- Confined spaces that contain explosive materials
- Flammable liquids
- Asbestos, or any other toxic materials
- Moving equipment
- Unguarded machinery
- Exposed electrical conductors
- Boilers, pressure vessels and machinery that has not been properly locked out and tagged out to a condition of zero energy of all forms.
- Eye and ear hazards
- Extremely hot or cold surfaces or ambient conditions.

In performing the functions of the position, the incumbent may be required to:
- Climb, balance, maneuver, at high levels and in dark places
- Walk on uneven surfaces
- Climb through tight openings
- Work in confined spaces
- Utilize appropriate safety equipment

Major Competencies

Problem Solving
- Develops new methods or approaches to getting the work done.
- Evaluates information and makes the right choice (decision).
- Is resourceful in gaining information/resources to solve business problems.
- Takes intelligent risks.

Technical Skills
- Demonstrates specific engineering/technical skills necessary to achieve established business goals.
- Has mastered Risk Control computer systems applications relevant for their area

Customer Focus
- Identifies customer needs and takes appropriate action to meet those needs.
- Acts with a sense of urgency.
- Demonstrates a commitment to delivering an appropriate level of customer service.

Interpersonal Skills
- Results driven and takes responsibility for own decisions and actions.
- Manages own work and seeks help as necessary.
- Takes responsibility for own performance and development.
- Is flexible.
- Works independently and in a team environment.
- Establishes and maintains effective work relationships.
- Can -see- the big picture as well as pay attention to details.

Communication
- Clearly expresses ideas.
- Listens to and understands what others are saying.
- Shares information and maintains confidentiality.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Category: Risk Control>





Nearest Major Market:Pittsburgh
Job Segments:Claims, Customer Service, Electrical, Engineer, Engineering, Finance, HVAC, Insurance, Operations, Risk Management, Underwriter